Wonderlist
An app the field team would actually open. Offline states in the scope — not a later surprise.
Product Engineering · Mobile
Three jobs that matter on the floor
Project brief
The web tool was fine at a desk.
Useless in a warehouse. A previous vendor delivered screenshots. The team kept using WhatsApp.
Client
Wonderlist
Industry
Operations / Mobile
Timeline
10 weeks
Unit
Product Engineering
The challenge
Screenshots instead of a tool
Warehouse leads ran the operation in a chat thread. The last build never left Figma. Offline was 'later.' Later never came.
The stakes
- Field team would not open another unused app
- Offline states were not in the previous scope
- Store listing and crash reporting were afterthoughts
- IT would not own a black box
What we scoped
Two stores · three jobs · 10 weeks
- iOS and Android for the three jobs that matter on the floor
- Offline states in the signed journeys
- Store listing, crash reporting, quiet first week
- Handover so IT is not reverse-engineering a black box
- Weekly demos with field leads, not a proxy
The solution
Sit with the people who use it. Then write the journeys.
Journeys were written with the field leads, signed, then built. Offline was in the scope — not a later surprise.
The impact
Numbers that moved the needle
10
Weeks to stores
First release. WhatsApp stopped being the product.
Field leads in the weekly demo
3
Jobs that matter
Nothing else until those three worked offline.
Signed before production code
2
Stores
iOS and Android, crash reporting on day one.
Quiet first week, then warranty
First store release in ten weeks. Warehouse leads stopped running the operation in a chat thread.
Timeline
Four phases, ten weeks, one app
Week 1–2 · Discover & Define
Field journeys, offline rules, signed scope.
Week 3–6 · Build core
The three jobs, on device, with a desk in the warehouse.
Week 7–9 · Polish
Stores, crash reporting, handover docs.
Week 10 · Launch
Release, quiet first week, 30-day warranty.
Gallery
What we shipped
Floor · The jobs that matter
Stores · First release, quiet first week
“They sat with the people who use it. That is why it shipped instead of becoming another unused build.”
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